Hotel Management

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VIP Service

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Alpha Weddings Planners

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Mystery Guest

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Butler Service

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School of Simlpicity Authorised Regional Office in Crete

Front Office Department

  • Front Office - Operations Division – Communication with the client
  • Customer Service - Telephone Techniques - Customer Complaints Handling in the reception area of ​​the Hotel
  • Dressing Code
  • Doormen, Grooms, Bellboys - customer service

Hotel Terminology Foreign Language

  • Hotel Terminology Foreign Language (English, Russian, Greek, German, French, Italian, Spanish, Turkish)
  • Business English

Food & Beverage Department

  • Restaurant Techniques
  • Wine tasting
  • Restaurant Up Selling Techniques
  • Cost Control - check Hotel Catering Department
  • Pricing Menu policy
  • Bar (Part A & B) - Operations Division - Customer Service - Sales
  • Cocktail- Recipes & Decoration drinks Cocktails Alcohol & non Alcohol,
    Snacks ideas etc (workshop)
  • Coffee (coffee, cappuccino, freddo, latte, hot chocolate, cold etc)(workshop)
  • Dynamic Room Service
  • Tour & Event Sales (Event Management)
  • Interior Decoration & Outdoor Events (decoration-table setting)
  • Butler Service (Table Management setting tables and serving meals, styles of service, table manners, wines and champagnes, cigars, special celebrations).

Basic Food & Beverage skills, includes:

  • Taking an order/menu familiarity
  • Setting a formal and informal table (drilled only in classroom)
  • Serving at table with butler service and synchronized service

Housekeeping Department

  • Housekeeping Operations Department – Customer Service
  • Dressing Code
  • Valeting Service (packing unpacking suitcases, laundry management, shoes shine etc)

Cooking Lessons

  • Hygiene & Food Safety (HACCP)
  • Carving fruits, vegetables etc
  • Cold Kitchen – buffet
  • Warm Kitchen – buffet
  • Confectionery - Artistic creations with chocolate
  • Patisserie

Spa & Wellness

  • Customer service in Spa Center
  • Telephone Techniques (Workshop)
  • Selling through the phone (Workshop)
  • How to manage a spa & wellness center
  • Customer Complaint Handling
  • Sales centers Spa Services

Special Subjects

  • Crisis Management in the Hotel
  • Employee-Assessment
  • Interview Techniques
  • Yield Management
  • Training of Trainers
  • Emotional Intelligence (EQ) (workshop)
  • Team building (workshop)
  • Personal Coaching (workshop)
  • Body Language (workshop)
  • Tourism Marketing
  • Hotel Marketing
  • E-Marketing Tourism
  • Marketing Services
  • Public relations
  • Sales Events - Conferences
  • Negotiation Techniques
  • Food Hygiene and Safety (HACCP)
  • Health & Safety Personnel

Agenda

August 2017
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